Telephone Operator

Premier Systems•City of Albany, NY

2h•$18•Onsite

About The Position

The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. The Candidate shall track inquires, questions and answers and provide resolution. The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. The Candidate shall maintain and update Various On-Call Schedules. The Candidate shall operate monitor and respond to fire and smoke alarms. The Candidate shall provide directory information for both internal and external caller through computer system The Candidate should have ability to handle busy switchboard and emergency situations. The Candidate should provide best customer service at all times while using good discretion and judgment. The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.

Requirements

High School Diploma or equivalent
1 -2 years of experience as Telephone Operator
Ability to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
Ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
Ability to handle busy switchboard and emergency situations.

Responsibilities

Receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
Respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collect relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
Be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
Maintain and update Various On-Call Schedules.
Operate monitor and respond to fire and smoke alarms.
Provide directory information for both internal and external caller through computer system
Handle busy switchboard and emergency situations.
Provide best customer service at all times while using good discretion and judgment.
Perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.