Telephone Operator

Fox Corporation•Los Angeles, CA

36d•$23 - $34

About The Position

FOX is looking for a Telephone Operator to join our Studio Operations business. The Telephone Operator will be part of the day-to-day operations of our Call Center which includes operating the switchboard and connecting callers with the appropriate individual. You have excellent communication and listening skills, high attention to detail, and are a team player.

Requirements

Recent prior experience working in a Call Center, Help Desk, or other environments with heavy incoming telephone calls
Possess strong general knowledge of Call Center, Help Desk, or PBX operations
Able to follow standardized operating procedures
Able to manage multiple priorities and follow through on assignments
Able to stand, walk and sit as required to perform all job functions including lifting up to 50 lbs
Dependable/reliable person with excellent attendance record and able to work nights and weekends as needed
Available to work overtime with short notice
Excellent customer service, time management, interpersonal, organizational, and analytical skills
Excellent written and verbal communication skills
Follow all company, safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries
Ability to gain and retain comprehensive knowledge of all equipment, tools, and software used in the Call Center as well as supported services
Ability to operate in a dynamic, fast paced, demanding startup environment
Ability to train across multiple job functions
Ability to readily adapt to changing requirements
Ability to work cooperatively and collaboratively with all levels of staff, employees, tenants, and vendors
Ability to listen carefully and respond quickly and effectively
Ability to learn and retain large amounts of general information about the Company
Aptitude to coordinate multiple concurrent activities and multifaceted service requests
Maintain confidentiality of company and customer information, data, and materials
Valid California driver's license (without restrictions)

Responsibilities

Actively participate in the day-to-day operations, including but not limited to operating the switchboard, connecting internal and external callers with the appropriate individual or department
Respond to incoming requests (e.g., e-mails, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the appropriate team
Utilize the electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of all requests
Provide updates, status, and completion information to staff and/or users via telephone, e-mail, or in-person communication
Provide backup support for other administrative departments or job functions
Ensure the highest level of customer service and professionalism
Promote and sustain a professional, positive, productive, and safe work environment
Act as the direct liaison to employees, customers, tenants, and service personnel
Log and report suspicious, nuisance, or hostile calls to Security
Coordinate various service requests using the telephone, e-mail, and two-way radio
Perform general clerical duties including but not limited to, ordering supplies, placing service calls for equipment, filing, record keeping, and photocopying