Telephone Operator (rotating day / evening hours 6am - 11:30pm)

Geisinger • Danville, PA

5d • Onsite

About The Position

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch. Day/Evening hours 6am - 11:30pm Rotating Weekends and Holidays Serves as the primary point of access to the health system for all inbound calls. Screens callers to determine the appropriate person or department to be contacted. Places outgoing calls, as prescribed. Operates paging system to locate physicians and other hospital personnel. Prepares morning wake-up list and provides a telephone awakening service for physicians. Provides information, including patient room numbers and directions to hospital areas. Maintains location log of various personnel, physicians, technicians, etc. Maintains the accuracy of information housed in the internal on-line directory. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 1 year-Related work experience (Required)
• Clerical I
• Communication
• Computer Literacy
• Teamwork

Responsibilities

• Receives, screens and disperses incoming calls
• Places outgoing calls
• Responds to emergencies, alarms and traumas
• Provides answering services
• Makes overhead announcements
• Coordinates with security dispatch
• Serves as the primary point of access to the health system for all inbound calls
• Screens callers to determine the appropriate person or department to be contacted
• Operates paging system to locate physicians and other hospital personnel
• Prepares morning wake-up list and provides a telephone awakening service for physicians
• Provides information, including patient room numbers and directions to hospital areas
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed in the internal on-line directory
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures

Benefits

• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• atmosphere of collaboration, cooperation and collegiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees