Telephone Operator-Receptionist

S&C Electric Company • Chicago, IL

7h • Onsite

About The Position

As an S&C Electric team member, you’ll work on projects that have real-world
impact. You’ll help transform the grid for resilient and reliable power
worldwide. S&C has more than a 100-year history of innovation and has been 100%
employee-owned since 2012. We continue this legacy as a trusted,
forward-thinking leader in the electrical industry. You will advance a safer,
more reliable, and more resilient electrical grid. Our products help the grid
adapt to severe weather and transition to clean energy. We’re big enough to be a
respected industry leader but small enough for you to impact our company
directly. Our commitment gives you opportunities to impact on and off the job
positively.

Join S&C to make an impact on tomorrow’s energy challenges and become an
employee-owner!

This position performs administrative support by answering and directing
incoming calls, greeting visitors at the reception desk, and various other
clerical duties.

Requirements

• Requires High School Diploma or equivalent
• Exceptional oral communication skills.
• The ability to come across in a professional manner.
• Basic computer knowledge to send and answer email, check telephone directory and prepare correspondence.
• Good telephone etiquette and ability to respond to routine telephone inquiries.
• Less than one year of experience operating a switchboard and working in an office setting handling multiple tasks in an environment where interruptions occur regularly

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Operating telephone switchboards in the company lobbies to answer and direct incoming calls and placing outgoing calls.
• Assisting internal and external callers with call routing by identifying proper extensions and directing calls.
• Welcoming and directing visitors by identifying visitor needs.
• Contacting receiving host(s).
• Following proper log-in and log-out protocols.
• Preparing and maintaining the Visitor Board.
• Maintaining and issuing headsets/receivers and transmitters for planned visits when requested.
• Maintaining a safe and clean reception area.
• Opening and securing the lobby area at the start and end of the assigned shift.
• Assisting the Office Services group which may include receiving incoming packages, delivering and picking up mail, etc.
• Cross-training on mailroom tasks

Benefits

• Health and Welfare Benefits:  Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits:  Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave
• Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED