Telephone Dispatch Operator (PRN) - Lakeview Hospital

LCMC Health•Covington, LA

23h

About The Position

Your job is more than a job. Your Everyday Process incoming and outgoing communications courteously, while maintaining a positive and professional image: Answers incoming and outgoing calls using the proper customer service standards. Monitors, responds to all emergency alarms located and/or received in the department. Utilizes overhead paging for hospital business and operates all peripheral equipment. Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations: Processes incoming calls for hospital information basis different codes for emergencies. Handles calls, staff and patients/guests during an emergency situation. Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers: Maintains beeper list and beep personnel according to type of pager. Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers. Operates switch keys to make connections and relay calls on switchboard equipment. Maintain safety of visitors and staff: Knows and follows all Health and Safety policies. Identifies equipment that requires repairs and requests and follows up on repairs. Completes incident/accident reports according to organizational policy and maintains accurate documentation. The Must-Haves Minimum:

Requirements

High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education

Responsibilities

Process incoming and outgoing communications courteously, while maintaining a positive and professional image
Answer incoming and outgoing calls using the proper customer service standards
Monitor and respond to all emergency alarms located and/or received in the department
Utilize overhead paging for hospital business and operate all peripheral equipment
Learn departmental policies and correct procedures as they pertain to alarms and codes in emergency situations
Process incoming calls for hospital information based on different codes for emergencies
Handle calls, staff, and patients/guests during an emergency situation
Process calls for service of hospital issued pagers, requests for new pagers, and replacement pagers
Maintain beeper list and beep personnel according to type of pager
Learn all of the different panels, alarms, and what they are for
Notify the appropriate personnel when an alarm triggers
Operate switch keys to make connections and relay calls on switchboard equipment
Maintain safety of visitors and staff
Know and follow all Health and Safety policies
Identify equipment that requires repairs and request and follow up on repairs
Complete incident/accident reports according to organizational policy and maintain accurate documentation