Contact Center - Telephone Consultant

Mission Fed • San Diego, CA

1d • $22 - $28 • Onsite

About The Position

Are you passionate about helping people, solving problems, and delivering exceptional service—one conversation at a time? Join our high‑performing Contact Center team as a Telephone Consultant, where you’ll be the first voice our members hear and a trusted advocate for their financial needs.
This is a fast‑paced, multi‑skill inbound role perfect for someone who thrives on connecting with others, building relationships, and making a real impact every day.
If this sounds interesting to you, below are a few more details:

Requirements

• A High School Diploma or GED (required)
• TC I: A minimum of six months of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.
• TC II: A minimum of one year of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.
• TC III: A minimum of three years of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.

Nice To Haves

• Call center experience, including experience with a financial institution or similar industry, is preferred.

Responsibilities

• Serving as the first point of contact, handling inbound calls with professionalism, empathy, and confidence
• Resolving member inquiries and transactions accurately and efficiently—right on the call
• Processing routine account transactions such as deposits, withdrawals, loan payments, transfers, official checks, and opening certificates of deposit
• Supporting multiple call queues (Account Information + at least one additional skill area such as Loan Inquiry, Card Information, or Technical Assistance)
• Identifying opportunities to cross‑sell products that truly meet member needs
• Consistently achieving monthly goals for member experience, quality, efficiency, and schedule adherence
• Protecting member and company assets by following all security, authorization, and compliance standards
• Actively participating in team meetings, sales programs, contests, and department initiatives

Benefits

• One of San Diego and the nation's Top Workplaces three years running!
• Great team and company culture!
• You can’t beat a role in sunny San Diego!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% - 8% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees