Telematics Specialist

COMPANY WRENCH LTD•Carroll, OH

About The Position

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers. The Telematics Specialist evaluates real-time telematics data from heavy equipment to identify maintenance needs and proactively engages customers with recommendations. This role collaborates with Service and Sales teams to schedule service calls, identify upselling opportunities, and support efficient rental machine maintenance schedules.

Requirements

3+ years experience in sales and customer service, construction or related industry is preferred.
Associate or Bachelor’s degree in Business, Marketing or related field preferred
Strong desire to learn new skill sets and knowledge
Strong verbal and written communications skills.
Proficient with computers and related systems
Ability to work with a diverse team including territory sales representatives, marketing, service, parts, customer service and executive team.
Familiarity with equipment maintenance processes is preferred
Ability to multi-task effectively.

Responsibilities

Monitor real-time telematics data from various heavy equipment manufacturers to identify machine issues and maintenance needs.
Maintain and update customer accounts and machine lists in company systems.
Proactively reach out to customers to schedule maintenance, communicate equipment alerts, expired warranties and recommend appropriate parts or service solutions.
Identify and propose maintenance contracts or extended warranties to meet customer needs.
Conduct market research to identify potential customers and gauge interest in products or services through calls and messaging.
Notify the Service Department about rental machines requiring maintenance or repairs and follow up to ensure timely action.
Collaborate with the Sales team by sharing telematics insights to identify upsell opportunities and support rental machine management.