TELEMARKETING REPRESENTATIVE

State of Illinois • Springfield, IL

1d • Remote

About The Position

Do you have a background in telemarketing, sales, and customer service? The Illinois Lottery is seeking to hire a Telemarketing Representative with the Sales Division. The individual in this position will work as a team member, providing customer service, guidance, and direction to Lottery retailers to ensure they receive information regarding instant ticket games, prizes, and orders. If you are a people person who excels in communicating and solving problems, the Illinois Lottery encourages you to apply for this position.

Requirements

• Requires knowledge, skill and mental development equivalent to completion or four years of high school.
• Requires one (1) year of clerical experience, in an office setting, or two (2) years of telemarketing experience.
• Requires the completion of a background check and self-disclosure of criminal history.
• Requires the ability to work from home, in a quiet environment, with an internet connection.
• Requires the ability to utilize state issued equipment.

Nice To Haves

• Prefers two (2) years of experience utilizing extensive knowledge of telemarketing functions.
• Prefers two (2) years of experience utilizing the knowledge of general business practices and retail operations.
• Prefers two (2) years of experience diplomatically communicating with a wide variety of people from different backgrounds, ethnicities, and cultures.
• Prefers two (2) years of experience utilizing computer systems, software, hardware, or other automated equipment utilized in agency operations.
• Prefers two (2) years of experience prioritizing assignments and meeting critical deadlines.
• Prefers the ability to interpret the state Lottery laws, rules and regulations.
• Prefers the ability to exercise tact and diplomacy in resolving problem matters.
• Prefers the ability to establish and maintain satisfactory working relationships with the public and agency personnel.
• Prefers two (2) years of experience analyzing and identify problems in accounts and operations, and to determine appropriate solutions.
• Prefers the ability to utilize Microsoft Outlook, Word, and Excel at a beginner level.

Responsibilities

• Via telephone, maintains regular contact with agents to solicit instant ticket orders and to forecast and fill product needs.
• Maintains Retailer Hotline lnstant Ticket Ordering system files.
• Interprets and applies the laws, rules, regulations, and policies of the Illinois State Lottery.
• Analyzes individual retailer's accounting and operational needs and provides recommended solutions.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED