Telemarketing Associate

BlueCross BlueShield of South Carolina • Columbia, SC

2d • Onsite

About The Position

Responsible for engaging eligible individuals through outbound and inbound calls to educate them on Insurance plans, assess their needs, and complete enrollments. This role requires an active health insurance license and ability to comply with CMS compliance standards.
Description Location: This position is full-time (40-hours/week) Monday-Friday in a call center office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229

Requirements

• High School Diploma or equivalent
• Working knowledge of word processing software.
• Good judgment skills.
• Effective presentation skills.
• Demonstrated verbal and written communication skills.
• Effective organizational skills.
• Microsoft Office.
• Department of Insurance Licensure must be obtained within 60 days of hire in state employed.
• American Health Insurance Professionals Certification for Medicare within 90 days of hire.

Nice To Haves

• Bachelor's Degree.
• 6-months sales experience.
• Working knowledge of spreadsheet and database software.
• Effective customer service skills.
• Analytical and critical thinking skills.
• Ability to persuade, negotiate, or influence others.
• Working knowledge of Microsoft Excel, Access, or other spreadsheet/database software.

Responsibilities

• Places and answers (inbound and outbound) telephone calls from/to potential customers
• Assists with decisions regarding plans and products.
• Follows up/through on leads provided.
• Generates letters to prospective customers.
• Processes applications and prepares marketing/information packets.

Benefits

• We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED