Telehealth Coordinator (Tigard)

AFC Urgent Care Portland/Vancouver•Tigard, OR

13h•$20 - $22•Onsite

About The Position

WE DO URGENT CARE DIFFERENTLY - Come See How! WHY YOU'LL LOVE IT HERE A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition! Team Performance Bonus: When the team thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back On-Demand Care: Immediate Care for Injuries, Illness, Primary Care, and Wellness. Telehealth Coordinator - The Telehealth Coordinator is responsible for the telehealth clinic call queue that includes general questions, scheduling, registration, and verification of insurance benefits for telehealth patient accounts. Position will also provide some assistance with all clinic call queues. WHAT YOU'LL DO As the virtual “front desk” for our telehealth patients, you’ll be responsible for creating a smooth, supportive experience from the first call to post-visit follow-up: Be the Friendly First Voice : Greet patients over the phone with empathy, clarity, and professionalism Coordinate Virtual Care Appointments : Schedule telehealth visits, collect accurate patient demographics, employer details, & service needs, verify insurance, and ensure all forms are complete in our EMR system prior to meeting with our Telehealth Providers Simplify the Check-In Process : Guide patients through online registration and ensure forms are completed accurately in our EMR Schedule patient appointments : includes urgent care, Occupational Health, and Workers’ Comp cases, with attention to accuracy and protocol Collaborate Across Teams : Work closely with billing and clinical teams to ensure a smooth and positive patient experience SCHEDULES THAT WORK FOR LIFE Full-Time ~40 hours/week. Set shifts = no guessing game Mon - Fri | 7a-3p LOCATION AFC Urgent Care - Headquarters 8060 SW Pfaffle St, Tigard, OR 97223 WHAT WE'RE LOOKING FOR We want customer service-driven, friendly, detail-oriented team members who bring a positive energy, have good communication skills, excellent phone etiquette, and can work independently to serve the needs of our patients over the phone. You’ll need: At least 1 year of experience in a medical office or healthcare setting, required At least 1 year of experience working with health insurance plans, required Experience with EMR systems, preferred Excellent verbal and written communication skills A knack for multitasking—handling phones, emails, and faxes like a pro PAY & PERKS $20-22/hr (based on experience) Monthly team performance bonuses 3 weeks of paid time off 401k at 1 year, with a 3% Employer Contribution after 1 year Healthcare plans for you and your family through AFC Supportive, non-toxic work culture that celebrates wins! OUR CORE VALUES Commitment - Commitments are clearly made and met Health - Healthy living for everyone is promoted through sustainable and responsible behaviors Excellence - Excellence in everything we do Celebrate - Celebrate wins - both small and large Trust - Trust builds teamwork through vulnerability and respect READY TO APPLY? If you want to grow your medical career while being part of something real, apply now and let's chat! SAFETY & WELLBEING Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings. EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements

At least 1 year of experience in a medical office or healthcare setting, required
At least 1 year of experience working with health insurance plans, required
Excellent verbal and written communication skills
A knack for multitasking—handling phones, emails, and faxes like a pro

Nice To Haves

Experience with EMR systems, preferred

Responsibilities

Greet patients over the phone with empathy, clarity, and professionalism
Schedule telehealth visits, collect accurate patient demographics, employer details, & service needs, verify insurance, and ensure all forms are complete in our EMR system prior to meeting with our Telehealth Providers
Guide patients through online registration and ensure forms are completed accurately in our EMR
Schedule patient appointments : includes urgent care, Occupational Health, and Workers’ Comp cases, with attention to accuracy and protocol
Work closely with billing and clinical teams to ensure a smooth and positive patient experience