Telehealth Coordinator (Tigard)

AFC Urgent Care Portland/Vancouver•Tigard, OR

1d•$20 - $22•Onsite

About The Position

Telehealth Coordinator - The Telehealth Coordinator is responsible for the telehealth clinic call queue that includes general questions, scheduling, registration, and verification of insurance benefits for telehealth patient accounts. Position will also provide some assistance with all clinic call queues. As the virtual “front desk” for our telehealth patients, you’ll be responsible for creating a smooth, supportive experience from the first call to post-visit follow-up:

Requirements

At least 1 year of experience in a medical office or healthcare setting, required
At least 1 year of experience working with health insurance plans, required
Excellent verbal and written communication skills
A knack for multitasking—handling phones, emails, and faxes like a pro

Nice To Haves

Experience with EMR systems, preferred

Responsibilities

Greet patients over the phone with empathy, clarity, and professionalism
Schedule telehealth visits, collect accurate patient demographics, employer details, & service needs, verify insurance, and ensure all forms are complete in our EMR system prior to meeting with our Telehealth Providers
Guide patients through online registration and ensure forms are completed accurately in our EMR
Schedule patient appointments: includes urgent care, Occupational Health, and Workers’ Comp cases, with attention to accuracy and protocol
Work closely with billing and clinical teams to ensure a smooth and positive patient experience