Telehealth Coordinator I

CorVel Career Site•Glen Allen, VA

11d•$13 - $20•Remote

About The Position

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. Telehealth Coordinator I agent will gather information from either the provider, injured worker, employer, or other related, relevant source and input information into the system in order to schedule appointments as necessary for treatment. This is a remote role. The work shifts for this role are as follows: Monday to Friday: 2:00 PM - 10:30 PM EST Saturday to Wednesday: 9:00 AM - 5:30 PM EST

Requirements

Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
Excellent written and verbal communication skills.
Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.
Strong attention to detail with a high commitment to accuracy.
High School Diploma or GED required.

Nice To Haves

Two years of experience in an office environment preferred.
One year similar, relevant experience preferred.

Responsibilities

Review medical notes, treatment referrals, work status notes, etc., in order to verify all necessary referral orders were received.
Appropriate data entry and verification of details in system for appropriate and timely order submission.
Provide quality telephonic and email customer service including inbound and outbound messages.
Receive and respond to daily emails and correspondence.
Identify, analyze, and solve problems outside of standard processes.
Ongoing internal training and learning to ensure updated knowledge of industry and product changes.
Requires regular and consistent attendance.
Additional duties as assigned.