Telehealth Coordinator I

CorVel Career Site • Glen Allen, VA

13h • $13 - $20 • Remote

About The Position

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment. This is a remote role. The work shift for this role is Monday to Friday: 3:00 PM - 11:00 PM EST.

Requirements

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
• Strong attention to detail with a high commitment to accuracy
• High School Diploma or GED required
• 2 years of experience in an office environment preferred
• 1 year of similar, relevant experience preferred

Responsibilities

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
• Responsible for data entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Receive and respond to daily emails and correspondence
• Identify, analyze, and solve problems outside of standard processes
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
• Additional duties as assigned

Benefits

• Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED