Telehealth Care Coordinator
About The Position
Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more. The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high quality visit experiences and cost effective clinical outcomes. There are part-time and full-time benefited positions with a 90 day probation period.
Requirements
- 2-3 years of healthcare customer service experience with hybrid practice models
- Medical Assistant certification required
- Prior experience utilizing the CoverMyMeds system required
- Demonstrated excellence navigating and using an EMR
- Must be willing to work nights or weekends including east/west coast time zones
- Highly organized, detail-oriented, self-starter
- Ability to work M-F 9:30am - 6:30pm or 10:00am - 7:00pm Pacific Standard Time
Responsibilities
- Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care and other quality measure improvement efforts.
- Perform multiple administrative tasks such as; Scheduling appointments, sending out lab/imaging orders, assisting with pharmacy calls and prescriptions, completing referrals, updating electronic health records, adding/updating insurance packages, collecting payments.
- Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages
- Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs.
- Real time clinical support to solve/ trouble shoot challenges that come with providing remote virtual services.
- Assisting patients with lab, imaging or pharmacy issues in real time.
- Identifies and appropriately manages patient related issues to the Provider when required.
- Escalates to Practice Leadership in a timely manner when patient cases require special or immediate attention. (E.g. adverse events or patient complaints)
- Provides quality customer service- follows HIPAA rules/regulations.
- adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy
- Adhere to internal compliance program/protocols
Benefits
- Comprehensive medical, dental, and vision insurance
- HSA & FSA options
- 401(k)
- Work alongside a passionate, mission-driven team transforming women’s healthcare
- Unlimited PTO
- Benefit perks like Wellhub and Talkspace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
