Telecommunicator

City of Evanston, IL•Evanston, IL

46d•$34 - $52

About The Position

Receives and prioritizes 911 emergency and non-emergency calls for service. Operates radio equipment to dispatch police, fire and emergency medical personnel. Tracks status of units and maintain related records. Monitors various camera views, processes warrants, relays messages. Computerized data entry and access City Network and a variety of databases to retrieve related information as required. This position involves 12-hour shift work necessary to provide services 24/7/365 (weekends, evenings, and holidays included). Work shifts are usually 12 hours in duration, but may be extended to maintain minimum staffing or in the event of an emergency.

Requirements

Must possess 30 or more college credits from an accredited college or university and one (1) or more years of related work experience in customer service or at a call center.
OR
Must possess a High School Diploma or GED and two (2) or more years of related work experience in customer service or at a call center.
Must be willing and able to work a 24/7/365 shift schedule, including weekends, evenings, and holidays.
Ability in the use of computer systems and networks, Internet search engines, word processing software, email, and Windows operating systems.
Ability to responsibly and independently apply situational reasoning by exercising sound judgment and decisiveness in emergency situations.
Ability to uphold confidentiality of sensitive information.
Knowledge of principles underlying the laws and regulations of the municipality.
Ability to multitask and prioritize.
Ability to communicate effectively with the general public, co-workers, and public safety agencies both verbally and in writing.
Ability to receive and process constructive criticism in a professional manner.
Ability to work in a team environment.
Ability to function effectively under stress.
Ability to read a map and ability to utilize navigational skills.
Ability to be flexible and multi-task, with split ear capabilities.

Nice To Haves

Possession of work experience in public safety communications or within a law enforcement agency is preferred.

Responsibilities

Receives calls for service from public concerning crimes and police emergencies.
Broadcasts orders to police radio patrol units in vicinity to investigate, and relays instructions or questions from remote units.
Solicits information to determine appropriate resources needed to respond to requests for service.
Provide pre-arrival medical instructions for EMS calls.
Assesses requests and dispatches Police and Fire/Emergency Medical Services (EMS) units to incidents of crime, emergencies and non-emergencies.
Monitors status of dispatched assignments and units and coordinates all police, fire, EMS, and other emergency requests, relaying instructions to radio units concerned.
Enters and retrieves information using computer aided dispatch system (CAD).
Answers, screens, and routes non-emergency telephone calls.
Receives, screens, replies to and routes incoming text messages, both emergency and non-emergency.
Records calls for service received and broadcasted.
Coordinates the relaying of messages between divisions within the Evanston Police Department and other law enforcement agencies and fire departments.
Expected to receive training to qualify on LEADS computer system, NIMS compliance and Emergency Medical Dispatch.
Maintains contact with Police Officers, Parking Enforcement Officers and Fire Department personnel to verify assignment locations.
Responds to routine inquires.
Performs other duties as assigned.