Telecommunicator Specialist

WakeMed Health & Hospitals • Raleigh, NC

19d

About The Position

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Requirements

• High School Diploma or Equivalent Required
• 1 Year Telecommunications In Law Enforcement And Dispatch - Emergency Required

Nice To Haves

• Associate's Degree Related Field Preferred

Responsibilities

• Receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport.
• Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment.
• Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units.
• Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received.
• Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity.
• Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees