Telecommunications Technician - Fairfax, VA

Guest Services, Inc.•Fairfax, VA

About The Position

ESSENTIAL FUNCTIONS Assist Network team with configuration and deployment of company WANs, LANs, Voice, and wireless networks, including routers, firewalls, switches, access points, telephony systems and other telecom equipment. Monitor and diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate. Source and procure internet and voice services for new and existing locations as needed. Perform network and telephone system upgrades to meet company needs. Liaison with providers to resolve outages and issues with internet and telephony services in a timely manner. Maintain documentation related to network configuration, network mapping, processes, and service records. Maintain inventory and perform audits on ISP/telecom accounts to ensure accuracy to prevent loss. Assist with administering and maintaining various telephone systems. Manages the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information. Triage and troubleshoot general computer & peripheral related issues as needed via telephone, email, remote and/or onsite support. Possess familiarity with main national cellular carriers and products to include iOS & Android. Activate new services, troubleshoot, and maintain services and devices as needed. Responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls. Perform other related duties as assigned.

Requirements

Associates or Bachelors degree in Technology or closely related field preferred plus 3+ years equivalent work experience required.
Up to 40% travel required.
Must be a U.S. Citizen and willing to obtain a public trust.
Knowledge of the theories and techniques involved in the implementation and maintenance of internet, networks, and telephony: LAN, WAN, WLAN, VPN, TCP/IP, DNS, DHCP, MPLS, DIA, DSL, Cable, VoIP, SIP, POTs.
Must be familiar with twisted pair, fiber, and coax installation methods and color-coding conventions.
The ability to use and operate basic cable tester, crimp and other tools and equipment used in the installation, maintenance, and operation of telecommunications is required.
Working knowledge of computers, hardware, and software in a Microsoft environment.
Very strong organizational skills and high attention to detail.
Proactive problem solving, strong technical and analytical abilities are essential.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills.
The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required.
The ability to demonstrate initiative and work and solve technical problems independently and as part of a team is required.
After-hours support on a monthly rotational schedule is required.

Nice To Haves

Certifications: CompTIA+, CCNA, CWNA a plus

Responsibilities

Assist Network team with configuration and deployment of company WANs, LANs, Voice, and wireless networks, including routers, firewalls, switches, access points, telephony systems and other telecom equipment.
Monitor and diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.
Source and procure internet and voice services for new and existing locations as needed.
Perform network and telephone system upgrades to meet company needs.
Liaison with providers to resolve outages and issues with internet and telephony services in a timely manner.
Maintain documentation related to network configuration, network mapping, processes, and service records.
Maintain inventory and perform audits on ISP/telecom accounts to ensure accuracy to prevent loss.
Assist with administering and maintaining various telephone systems.
Manages the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information.
Triage and troubleshoot general computer & peripheral related issues as needed via telephone, email, remote and/or onsite support.
Possess familiarity with main national cellular carriers and products to include iOS & Android.
Activate new services, troubleshoot, and maintain services and devices as needed.
Responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.
Perform other related duties as assigned.