Telecommunications System Administrator

Teachers Federal Credit Union • Hauppauge, NY

35d • $32 - $39

About The Position

The Telecommunications System Administrator is responsible for installing, supporting and maintaining all telecommunication systems and related infrastructure. The Telecommunications System Administrator will configure, test, and implement all systems related to our Voice and Telecom platforms. The Systems Administrator will work closely with all IT Staff and other cross functional partners as it related to improvements and other telecommunications projects.

Requirements

• Bachelor's degree in IT or Communications related program or eight year's related experience.
• Minimum three years' experience working in a telecommunications or related field required

Nice To Haves

• Possession of relevant industry certifications is preferred.

Responsibilities

• Troubleshooting, diagnosing and resolving hardware, software and other system issues
• Evaluates existing technology solutions and platforms and provides recommendations for improving technology performance.
• Analyze various reports to ensure that the functionality and performance meets all product and service level requirements.
• Provide accurate and timely e-ticket support daily and respond quickly to any usability concerns.
• Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes.
• Support the planning, coordination and installation of in-house and remote hardware and software across the organization.
• Ensure compliance of documentation with established standards, policies, procedures, and configuration guidelines.
• Support vendor relationships as it relates to implementing telecom & VoIP architectures for various business units while maintaining high-available real-time data
• Makes reasonable accommodations for availability during non-business hours to respond to emergency needs and for scheduled system maintenance.

Benefits

• Paid time off for vacation, personal days, and holidays
• Fully-funded pension plan
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees