Telecommunications Representative

Trinity Health•Maywood, IL

28d•$16 - $22

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you are passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Telecom Attend and become Loyola Strong! Shift: Rotating Shift Monday through Sunday 6:00am-10:30pm. Holiday and overnight shift as needed (10:00pm - 6:30am)

Requirements

High School Diploma or Equivalent
1-2 years of previous job-related experience
Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
Ability to problem-solve by critically evaluating information and implementing effective solutions.
A proactive approach to quality improvement and operational efficiency.

Nice To Haves

Experience in a healthcare or similar customer service role is preferred.

Responsibilities

Answer phones to manage paging, messaging, and general inquiries.
Serve as referring physicians, and the public seeking information about physicians, staff.
Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
Support and execute the department’s disaster plan in case of equipment or network failure.