Telecommunications Operator – St. Joseph Warren Hospital
About The Position
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 16 Work Shift: Afternoons/Nights (United States of America) THIS IS A COLLECTIVE BARGAINING UNIT POSITION Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations. Perform a broad scope of technical operations of the telecommunications system including: - Coordinate with departments for telephone repairs, moves and/or changes - insure callers on procedures for Voice mail, paging, help desk questions, etc. - Maintain all paging equipment and emergency radios - Maintain physician log sheets and daily emergency activity log book (On weekends, holidays and after regular business hours) , assists Medical Staff office in maintaining the On-Call Calendar. Complete Change Request forms and updates the On-Call Directory. Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary. Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. Act as an answering service for several departments by locating and paging personnel. Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. Monitor, assign and replace pagers for staff. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
Responsibilities
- Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
- Operates computerized telephone console to assure efficient communications
- Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
- Coordinate with departments for telephone repairs, moves and/or changes
- insure callers on procedures for Voice mail, paging, help desk questions, etc.
- Maintain all paging equipment and emergency radios
- Maintain physician log sheets and daily emergency activity log book (On weekends, holidays and after regular business hours) , assists Medical Staff office in maintaining the On-Call Calendar.
- Complete Change Request forms and updates the On-Call Directory.
- Notify hospital staff of all emergency and critical situations.
- Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
- Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols.
- Notify local police and/or fire when necessary.
- Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
- Act as an answering service for several departments by locating and paging personnel.
- Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
- Monitor, assign and replace pagers for staff.
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
