Telecommunications Operator – St. Joseph Warren Hospital

Mercy Health BSMH

8d • Onsite

About The Position

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. THIS IS A COLLECTIVE BARGAINING UNIT POSITION Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Responsibilities

• Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
• Perform a broad scope of technical operations of the telecommunications system including: - Coordinate with departments for telephone repairs, moves and/or changes - insure callers on procedures for Voice mail, paging, help desk questions, etc. - Maintain all paging equipment and emergency radios - Maintain physician log sheets and daily emergency activity log book
• (On weekends, holidays and after regular business hours), assists Medical Staff office in maintaining the On-Call Calendar. Complete Change Request forms and updates the On-Call Directory.
• Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.
• Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign and replace pagers for staff.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees