Telecommunications Officer

City of Danville•Danville, KY

9d•Onsite

About The Position

Under the direct supervision of the Communications Director, this position will be working within the City of Danville’s 911 Center. The position will be responsible for receiving inbound calls from citizens regarding public safety and law enforcement concerns. Will be required to receive, evaluate, and dispatch calls to city, county, state, and other public safety/emergency agencies as required.

Requirements

Must have ability to work in a fast-paced high stress environment.
Ability to maintain a calm, cool, and collective demeanor in emergency situations.
Strong verbal and written communication skills.
Ability to communicate in a clear and concise manner via radio and phone when dealing with both the general public and safety personnel.
Ability to establish working relationships with coworkers, city officials, safety personnel, and the general public.
Ability to maintain a high level of confidentiality.
Must have ability to work with a high sense of urgency.
Ability to follow work instructions from direct supervisor.
Basic computer skills, with the ability to learn to utilize 911 software applications.
Ability to submit to and pass pre-employment hearing and vision examination.
Must be able to work nights, weekends, and holidays as job duties demand.
Working knowledge of the geography of the City of Danville and Boyle County, or ability to the learn geography of the dispatch center territory.
HS Diploma or GED.
Must have valid and current driver’s license.

Nice To Haves

Prior 911 dispatch experience preferred, but not required
Working knowledge of local government is a plus.
KY 911 state certification is desired, but not required.

Responsibilities

Receives incoming emergency and non-emergency calls from citizens.
Responsible for dispatching police, fire, and other safety personnel to emergency scenes as necessary.
Responsible for monitoring various radio frequencies.
Operates LINK/NCIC computer systems.
Records and maintains daily communications.
Responsible for setting off emergency notifications as needed.
Performs other duties as assigned.