Telecommunications Specialist

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

1d

About The Position

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. Why this job matters Clear, reliable communication keeps Ko-Kwel Casino Resort running smoothly and safely, from guest services and security to operations behind the scenes. The Telecommunications Specialist plays a key role in making sure our phone systems, mobile devices, radios, cabling, and related technologies simply work every day. This role is hands-on, service-oriented, and deeply connected to how our team members support guests and each other across all Ko-Kwel properties.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• An associate degree in Telecommunications Technology or a related field. A mix of education, certifications and work experience may be considered.
• Three years of relevant support experience in an enterprise environment
• A strong sense of organization, follow-through, and attention to detail
• A service-first mindset with the ability to communicate clearly and professionally
• Comfort juggling multiple tasks in a dynamic, operational environment
• Solid problem-solving skills and the ability to stay calm under pressure
• Must pass and remain in compliance with background check and drugfree workplace policies.
• Comfortable communicating clearly and positively with both guests and teammates.
• Ability to work weekends, holidays, evenings, and after-hours support as business needs require.
• Frequent standing and walking, with occasional climbing or balancing.
• Regular use of hands for handling tools, devices, and controls.
• Ability to lift up to 10 pounds frequently and up to 80 pounds occasionally with assistance.
• Vision requirements include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Ability to manage stress appropriately and remain professional in fast-paced or high-pressure situations.

Nice To Haves

• Experience in a regulated or highly secure environment

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Supporting and maintaining telephone systems, mobile devices, radios, cabling infrastructure, access control, key control, video conferencing, messaging, and audio-visual systems
• Responding to telecommunications work requests and helping ensure issues are resolved accurately and in a timely manner
• Assisting with system documentation, inventories, and basic change tracking
• Helping maintain preventive maintenance and disaster recovery practices for telecommunications systems
• Providing friendly, clear support and guidance to business units using telecommunications systems
• Collaborating closely with IT teammates to ensure consistent standards and dependable service delivery
• Participating as a project team member in the evaluation and implementation of new or upgraded systems
• Jump in where needed to support the team and keep things running (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree