Telecommunications Leader

Nakupuna Companies•Honolulu, HI

2d•Onsite

About The Position

Overview Nakupuna Companies is seeking a Telecommunications Leader to maintain and manage Inside Plant Service functions, programs, and systems. The primary goal is to maximize mission effectiveness and achieve customer goals by providing technical support for a fully operational Enterprise Network. This includes installation and repair at designated Service Delivery Points (SDP) for copper and fiber connections within facilities, serving BTS AFNET, RNET, and MEDCOI clients. The team supports critical installation and repair services for all Air Force Enterprise of Responsibility (EOR) users on Oahu. A successful candidate will be responsive, have excellent communication skills, be a team player, promote consensus, embrace learning, and be a consummate problem solver. They should thrive in a dynamic, fast-paced environment, have a positive, can-do attitude, and be confident in analyzing processes and suggesting improvements. Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Requirements

Must have proven leadership with management and organizational skills, self-motivated, have strong attention to detail, good oral and written communication skills.
Computer competency is mandatory for this position.
The ideal candidate will have an engineering bachelor's degree or comparative years of professional experience in project management or a similar field.
This position requires a BICSI certification or other industry standard telecommunication certification.
This position requires active SECRET security clearance.
Must be a U.S. citizen.
Must be willing to travel and work in any government installation in the United States.
Ability to perform repetitive motions with the hands, wrists, and fingers
Ability to engage in and follow audible communications in emergency situations
Ability to sit for prolonged periods at a desk and working on a computer

Nice To Haves

Experience in Telecommunications Management Systems (TMS)
Service Now and Cyberspace Infrastructure Planning System (CIPS)
Experience working in a Cyberspace Squadron’s Cable and Antenna Team (CAT) work center environment

Responsibilities

Responsible for the professionalism, timeliness, and quality of all technical implementation teams, outage/trouble cause identification, scheduled outages, repair response documents, Cyberspace Infrastructure Planning System (CIPS), site surveys, work requests and the overall supervision and control of Inside Plant Personnel and Services
Work as a team lead to implement technical support tasks and processes to ensure a fully operational Enterprise Network to include installation and repair at the facility designated Service Delivery Points (SDP) connecting copper and/or fiber inside facilities/locations for the BTS AFNET, RNET and MEDCOI clients
Support Project Manager (PM) with program administration actions and ensuring the project is delivered on-time, within scope and budget, ensuring the accuracy, timeliness, and completion of all tasks assigned under this project
Lead the implementation team by demonstrating sound management and execution of Work Request process of fielding, prioritizing and successful completion of work request process for requirements, ensuring highly reliable wired telecommunications connection to support network transported voice, video, and data services
Install and maintain inside plant, cable types and proper uses for voice, and data cables, interconnects, patch panels, and wall jacks including shielded and unshielded copper and fiber optic cable solutions from high density patch panels and cross-connect modules to outlets, cables and accessories as required for network installation and terminating fiber and copper cable to ensure proper attenuation and performance levels per industry standard and testable measures
Perform first line trouble-shooting activities for existing wire and equipment environments in conjunction with Cable Antenna Team (CAT)
Maintain account access for TMS and be qualified and competent to access all work requests for processing customer tickets from beginning to end in both classified and unclassified work requests systems
Plan installations by studying customer requests, plans, manuals, facility layout, and technical specifications
Perform site surveys that plan and coordinate rack configurations within the Network Infrastructure work center
Review requirements and provide Repair Response Documentation (RRD) for each site survey or each repair action using existing Priority Response Matrix instructions to ensure proper maintenance response times and materials are provisioned
Coordinate and develop Technical Solutions and Cost Estimates, ensuring equipment, supplies, materials, and tools are available upon assessing installation sites
Prepare installation projects, and repair strategies with the government Cable Antenna Team-Lead (CATL)
Ensure all installation and repair actions are completed in accordance with performance objectives while providing assistance to the team in all services as both a lead and as a mechanic
Execute material procurement and ensuring project completion with follow-up documentation that is updated and accurate
Communicate with senior client personnel to determine requirements and execute tasks
Maintaining exceptional customer relations
Provides status briefings/metrics regarding project progress, ensuring timely submission of completed reports at client specified frequency
Provide direction and support technical implementation teams as well as schedule and assign duties of Nakupuna personnel
Support the Project Manager with the hiring processes to ensure appropriate staffing
Facilitate professional growth for key performers
Reward and acknowledge excellent performance
Manage end-to-end performance, including goal setting, assessment, coaching, addressing issues, and making compensation recommendations