Telecommunications Engineer Senior (Contingent Upon Award)

Ho-Chunk•Washington, DC

18d•$95,000 - $105,000

About The Position

All Native Group are seeking a Telecommunications Engineer to join our team in Washington, DC. You will support our customer with Circuit Provisioning functions and upgrades from the Avaya 880 to VOIP. This department manages all domestic Voice and Data Telecommunication Circuit Provisioning Order/ Implementations Services. This position requires an individual to be customer focused, technically skilled, self-motivated, and can work with internal groups to ensure optimal service implementations. Job Description: Manage and track Telecom Service Request (TSR) circuit order and disconnect requests. This includes reviewing and validating circuit order requests and specifications from Network Data and Voice Engineers, writing quote request, submitting orders to Telecom Carriers and tracking order status. Assist with all aspects of circuit order implementation.

Requirements

Must be willing and able to learn and retain information.
Must be able to work independently and in team environments.
Good oral and written communication skills
A minimum of five (5) years’ relevant experience is required for this position
Experience in provisioning Voice and Data Telecommunication Circuit Order/Implementations Services.
Background in M-A-C (Move, Add and Change) day-to-day environment.
Knowledge of Ethernet optical and electrical LAN and WAN hand-off types.
Experience with use of data analysis to identify root causes to solve and mitigate issues.
Ability to resolve complex issues.
Meticulous attention to detail.
Team collaborator.
Proficiency with MS Office, especially Microsoft Excel.
Strong organizational and time management skills.
Excellent oral and written communications skills.
Strong analytical and problem-solving skills.
Ability to multitask in a high paced environment.
Ability to develop, brief and lead customer-requested training and briefings.
Communicate effectively with technical and management personnel.
Must be a U.S. citizen.

Nice To Haves

BS in Telecommunications or Business Administration is a plus.

Responsibilities

Process all New circuit orders, MACDs and Disconnect circuit orders for Data and Voice services from various Telecom Carriers, such as Layer 2 Switched Ethernet, Layer 3 VPNS//MPLS Switched Ethernet, Internet(IPS) and SIP Trunks.
Responsible for reviewing and approving all technical specifications for circuit order.
Track order status and provide timely and accurate updates to customers.
Work closely with Project Managers on large scale Enterprise deployments to meet customer’s unique requirements.
Work closely with Data Network Engineers and Voice Engineers, reviewing engineering specifications.
Utilize Telco Carrier’s online portals to process orders and obtain accurate and timely service order completion notices.
Answer customer calls for queries regarding order status activities.
Update internal systems with circuit and service detail information for all orders.
Provide high quality customer service and timely product delivery.
Serve as the primary point of contact for all internal customer expectations and telco vendor escalations to complete each order within the standard intervals or better.
Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal customers and telco vendors.
Detailed knowledge of Telco Carrier’s and internal order processes for all products and services to obtain accurate and timely service order completion notices.
Excellent problem solving and troubleshooting skills.
Demonstrated use of good judgment and decision-making skills.
Attention to detail and accuracy.

Benefits

We offer comprehensive benefits that allow you to balance work and life.
A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.

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