Telecommunications Attendant

Avispa Technology•Stanford, CA

8d•$25•Onsite

About The Position

A leading university seeks a Telecommunications Attendant to act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the university, medical center, and laboratory.

Requirements

4+ years of call center experience
Experience with MAC or DOS systems and console operations.
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
Thorough knowledge of university dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
Familiarity with automated paging systems.

Responsibilities

Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient, or student; establish conference calls.
Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
Provide off-hours coverage and support.
Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer service skills, assisting with the training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.