Telecommunications Analyst

RELI GROUP INC • Annapolis Junction, MD

6d • $65,000 - $87,000 • Onsite

About The Position

We are seeking a skilled Telecommunications Analyst to support a mission-critical federal program dedicated to national defense. This individual will play a key role in designing, implementing, and maintaining enterprise telecommunications systems that ensure secure and reliable communication across the organization.

Requirements

• Active Secret clearance is required.
• Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
• 7+ years of experience in VOIP administration or a related telecommunications role.
• 4+ years focused on analysis, design implementation, trouble shooting and design of telecom systems.
• 2+ years working in a Unix/Linux environment, monitoring networks,
• Solid hands-on experience with telecom protocols, codecs, and technologies (e.g., SIP, RTP, SRTP).
• Demonstrated experience with Unix/Linux systems for troubleshooting and configuration.
• Strong network experience, including IP routing, DNS, QoS, firewall rules, and VLANs as they relate to VOIP.
• Experience with administration tasks such as managing user accounts, call routing, and provisioning extensions.
• Candidates reside within a commutable distance for daily onsite work and on-call requirements.
• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

Nice To Haves

• Recent experience with DHS.
• Relevant certifications: CompTIA Network+, Cisco CCNA, Avaya Certified Specialist, Certified Telecommunications Network Specialist (CTNS), etc.
• Scripting language experience.
• Experience working on Avaya systems.

Responsibilities

• Design, configure, and maintain enterprise telecom systems, PBX platforms, and supporting technologies (SIP, RTP, SRTP) in coordination with internal teams and vendors.
• Monitor and analyze telecom and network performance and uptime, proactively identifying and resolving issues affecting call quality or service continuity.
• Troubleshoot and resolve telephony-related issues including phones, routers, call systems, connectivity, and audio quality problems, often within Unix/Linux environments.
• Assist in the development and implementation of scalable telecom solutions that align with business requirements and mission priorities.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees