Telecommunication Medical Assistant 2, MCI Communications Support, FT, 8:30A - 5:00P

Baptist Health

261d • $17 - $22 • Remote

About The Position

The Telmunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures that there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $17.53 - $22.79 / hour depending on experience.

Requirements

• High School Diploma, Certification of Completion, GED, Training, Experience.
• Basic Life Support certification.
• Emergency Medical Technician certification.
• AAMA Certified Medical Assistant certification.
• Licensed Practical Nurse certification.
• Registered Medical Assistant certification.
• Certified Nursing Assistant certification.
• Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT).
• BLS required for all.
• CNA, LPN, EMT license must be from Florida.
• Must be professional, organized, and detail-oriented.
• Effective interpersonal communication skills and excellent customer service skills.
• Possess a passionate demeanor and high ethical standards.
• HIPAA/OSHA compliance required.

Nice To Haves

• Bilingual preferred.
• EKG and Phlebotomy Certifications required for employees with the CNA license only.

Responsibilities

• Answer clinical phone calls from patients, family, or outside facilities.
• Perform administrative tasks including triaging calls and resolving call issues.
• Schedule appointments and request/obtain medical records.
• Escalate urgent information as necessary.
• Propose orders for diagnostics and lab orders.
• Propose prescription refills.
• Fill out and send medical documents.
• Assist with email and patient portal communication.
• Ensure no delays in patient care by responding promptly to requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED