Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY
About The Position
Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers. Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications. They are currently seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote. This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer, you will serve as a key escalation point for live production systems powering real-world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.
Requirements
- 4–7+ years of Linux administration experience in production environments
- Strong troubleshooting skills across infrastructure layers
- Experience supporting live production systems
- Familiarity with AWS or GCP
- Basic scripting skills (Bash or Python)
- Solid networking fundamentals (TCP/IP, DNS)
- Experience working with Jira (preferred)
Nice To Haves
- Docker and/or OpenShift
- Experience creating or deploying containers
- Supporting containerized workloads in production or non-production environments
- Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
Responsibilities
- Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
- Analyze logs and diagnose service failures
- Troubleshoot across OS, network, application, and database layers
- Restore stability in live production environments
- Participate in an on-call rotation
- Support legacy platforms during end-of-life transition
- Assist with stabilization and support of next-generation systems
- Perform system health monitoring
- Proactively identify and resolve issues
- Manage workflows and tickets through Jira
- Administer and troubleshoot RHEL/CentOS environments
- Support systems hosted in AWS (GCP acceptable)
- Write and execute Bash or Python scripts for diagnostics and operational tasks
- Maintain and support cloud-hosted telecom workloads
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
