Plainview, NY

AV Staffing Solutions•Town of Oyster Bay, NY

1d•$32 - $35•Remote

About The Position

This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer, you will serve as a key escalation point for live production systems powering real-world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.

Requirements

4–7+ years of Linux administration experience in production environments
Strong troubleshooting skills across infrastructure layers
Experience supporting live production systems
Familiarity with AWS or GCP
Basic scripting skills (Bash or Python)
Solid networking fundamentals (TCP/IP, DNS)
Experience working with Jira (preferred)

Nice To Haves

Exposure to container technologies, including:
Docker and/or OpenShift
Experience creating or deploying containers
Supporting containerized workloads in production or non-production environments
Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.

Responsibilities

Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
Analyze logs and diagnose service failures
Troubleshoot across OS, network, application, and database layers
Restore stability in live production environments
Participate in an on-call rotation
Support legacy platforms during end-of-life transition
Assist with stabilization and support of next-generation systems
Perform system health monitoring
Proactively identify and resolve issues
Manage workflows and tickets through Jira
Administer and troubleshoot RHEL/CentOS environments
Support systems hosted in AWS (GCP acceptable)
Write and execute Bash or Python scripts for diagnostics and operational tasks
Maintain and support cloud-hosted telecom workloads