Telecom Operator
About The Position
Join our team as a day shift, full-time, PBX, Telecom Operator in Montclair, NJ. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Learn more about the benefits offered for this job. Get to Know Your Team: Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.
Requirements
- High school diploma or GED equivalent.
- 1+ years’ experience working with phone systems.
- Effective oral communication skills.
Nice To Haves
- Computerized data entry experience.
Responsibilities
- The Telecom Operator answers phones in a courteous manner, directing individuals to the correct department/individual, and answers any property information questions.
- Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner.
- Advances callers to appropriate destination numbers.
- Processes patient requests through the computerized telephone system for installation of patient telephones.
- Initiates the opening and closing of patients’ phones according to the designated time of services.
- Enters required data in various computerized voice/data systems.
- Calls patients to inform them of telephone service and dialing instructions.
- Responds in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over the paging system in a calm, clear, professional manner.
- Monitors lists of all current on-call emergency services and maintains correct beeper and home phone numbers.
- Understands all disaster plan policies and procedures and implements all necessary responses accordingly.
- Informs supervisor of all patient or staff complaints or concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
