Telecom Field Operations Technician II

Southern Company • McDonough, GA

16h

About The Position

The Telecom Field Operations Technician is responsible for the installation, maintenance (reactive, preventative, and scheduled) and project support of the Southern Company's voice, data and telecommunications transport networks. These networks include digital microwave, fiber optics, LANs (local area networks), and voice and data wireless systems. These systems are installed, maintained and repaired in accordance with established standards, service levels, operational processes and applicable work agreements.

Requirements

• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in electronics is required.
• Understanding of the various topologies, e.g. telecommunications (microwave and/or fiber), wireless, data and voice networks and how they interface with each other
• Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications (microwave and/or fiber) systems and ancillary equipment (e.g., alarm systems, DC systems).
• Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.
• Knowledge of voice and data wireless systems and troubleshooting techniques.
• Knowledge of PC hardware, operating systems, and associated peripheral and software components.
• Must have demonstrated personal computer skills.
• Ability to work independently, self-starter with good time management skills.
• Ability to interface with, direct and/or coordinate various contractors as needed.
• Must have good verbal and written communications skills.
• Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license).
• Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
• Must consent to a continuous monitoring of your Motor Vehicle Record

Nice To Haves

• Two-year degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in telecommunications is preferred.
• Working knowledge of radio communication systems. FCC or equivalent license for radio repair is preferred.

Responsibilities

• Responsible for the installation, maintenance (both reactive and preventive) and project support on the Southern Company's data and telecommunications transport networks.
• Responsible for participating in 24x7 on-call procedures/operations.
• Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate.
• Responsible for interfacing with the internal business partners, vendors, contractors and other Technology Organization groups related to problems and installations as appropriate.
• Responsible for understanding and adhering to billing and performance processes and procedures.
• Responsible for maintaining accurate circuit and equipment inventories and documentation of assigned sites.
• Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices.

Benefits

• Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
• This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
• A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf.
• Additional and specific details about total compensation and benefits will also be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree