Telecom Engineer

Intermountain Health • Lake Park, IA

1d • $36 - $56 • Onsite

About The Position

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assist all user needs. Senior-level professional experienced in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals. Job Essentials 1. Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems. 2. Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols. 3. Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting. 4. Works with Call Center managers to help them understand how to efficiently manage their call centers. 5. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice/data hardware products. 6. Administers, adds, moves, and changes requests from end users as well as new line installations as required. 7. Assesses needs for any system design or reconfigurations (minor or significant), makes recommendations, and executes them as required. 8. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems. 9. Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommends and implements corrective hardware solutions. 10. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests. 11. Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling. 12. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products. 13. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests. 14. Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved. 15. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues. 16. Modifies and/or rearranges telecommunications systems to accommodate additional services or changes. Job Specific This role is in person at Lake Park Building There is a possibility of being on call after hours. Some travel will be required (along the Wasatch Front) Physical ability to lift at least 50 lbs., crawl under desks and work on ladders. Minimum Qualifications Bachelor's degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified. - or - Four years technical experience. - and - Six years of telecommunications experience, or any combination of equivalent education and experience. - and - Working technical knowledge of current telecommunications practices, protocols, and principles. - and - Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems. - and - Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment. - and - Hands-on experience designing, installing, and troubleshooting cabling and wiring systems. - and - Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP]. - and - Demonstrated ability to operate tools, components, peripherals, and testing accessories. - and - Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment. - and - Adept at reading and interpreting technical documentation and procedure manuals. - and - Demonstrate proficiency in word processing, spreadsheets, and presentation software. - and - Working knowledge of Windows, Linux, and Solaris servers along with open source software. Preferred Qualifications Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities. - and - Ability to conduct research into telecommunications issues and products. - and - Highly self motivated and directed. - and - Strong customer service orientation. - and - Experience working in a team-oriented, collaborative environment. - and - Experience working with telecommunications systems, carriers and vendors. Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. - and - Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. - and - Ascend and descend stairs or ladders to service IT equipment needs. - and - Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees - and - Raise or lower an object from one level to another. - and - Operate IT equipment, tools, and computers requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Transport oneself from place to place. Location: Lake Park Building Work City: West Valley City Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $35.64 - $56.12 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Requirements

• Bachelor's degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.
• Four years technical experience.
• Six years of telecommunications experience, or any combination of equivalent education and experience.
• Working technical knowledge of current telecommunications practices, protocols, and principles.
• Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.
• Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
• Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
• Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].
• Demonstrated ability to operate tools, components, peripherals, and testing accessories.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Adept at reading and interpreting technical documentation and procedure manuals.
• Demonstrate proficiency in word processing, spreadsheets, and presentation software.
• Working knowledge of Windows, Linux, and Solaris servers along with open source software.

Nice To Haves

• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
• Ability to conduct research into telecommunications issues and products.
• Highly self motivated and directed.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Experience working with telecommunications systems, carriers and vendors.
• Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.
• Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
• Ascend and descend stairs or ladders to service IT equipment needs.
• Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees
• Raise or lower an object from one level to another.
• Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Transport oneself from place to place.

Responsibilities

• Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
• Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
• Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting.
• Works with Call Center managers to help them understand how to efficiently manage their call centers.
• Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice/data hardware products.
• Administers, adds, moves, and changes requests from end users as well as new line installations as required.
• Assesses needs for any system design or reconfigurations (minor or significant), makes recommendations, and executes them as required.
• Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.
• Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommends and implements corrective hardware solutions.
• Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
• Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.
• Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.
• Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
• Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved.
• Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
• Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level