Telecom Analyst

Hudson Automotive Group • Charleston, SC

5d • Remote

About The Position

Hudson Automotive Group is searching for a highly qualified Telecom Analyst to oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms. The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests. If you are a Telecom Analyst looking to join a fast-growing organization, it’s time to shift your career into gear with Hudson Automotive! Fully remote position. Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY

Requirements

• Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform.
• Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies.
• Must be self-motivated, extremely organized, task and detail-oriented
• Excellent communication, troubleshooting, and vendor management skills.
• Must be flexible in a fast-paced, ever-changing environment.
• Bachelor’s degree in information technology, Telecommunications, or related field (or equivalent experience).
• 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies.
• Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure.
• Proficiency in call analytics tools and reporting systems.
• Knowledge of SIP, PBX, VoIP, and cloud telephony systems.

Nice To Haves

• Experience with AI-based call management or IVR systems preferred.
• Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice.
• Experience with automation or AI platforms for customer interaction.

Responsibilities

• Oversee and optimize the organization’s telecommunication systems
• Manage phone upgrades to a consolidated platform
• Optimizing ISP performance
• Supporting general telephony requests

Benefits

• Fully Remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Vacation/Holidays
• Continuous Professional Development through Hudson Academy
• Employee discounts on products & services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees