Telecom Administrator

Delta Dental of Minnesota•Bemidji, MN

5d•$66,000 - $82,500

About The Position

This position is responsible for ensuring support for telecommunications and desktop support within the company. This position is responsible for the administration of the company's enterprise phone system, which includes maintaining, updating, and troubleshooting telecommunication circuits. This position requires some after-hours support and troubleshooting. This position also trains employees and staff on the use of mobile devices and desktop software. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

Requirements

Knowledge of Active Directory
Extensive knowledge of TCP/IP protocols
Customer Service oriented
Great problem solving skills
Extensive understanding of computer networking and TCP/IP troubleshooting
Extensive knowledge of network troubleshooting with sniffer and protocol analyzers
Knowledge and experience with authentication and certificate authorities
Extensive knowledge in hardware and software on a PC and server level
Strong oral and written communication skills
Understanding of DNS and WINS
Understanding of DHCP
Understanding of Frame-relay and PTP circuits
Understanding of VoIP and Cisco software.
Understanding and extensive knowledge of IDS systems
Knowledge of Cisco Webex Contact Center
Knowledge of Calabrio call recording and reporting
Knowledge of Cisco hardware
Knowledge of Apple iPhone and iPad
Knowledge of Mac OS and IOS operation systems
Knowledge and experience with Cisco IOS, QOS configurations, and Cisco routing and switching protocols
Extensive knowledge of VPN configurations
Ability to train personnel on network concepts and methodologists as well as specific application utilization and configuration
Bachelor's degree in Computer Science, Management Information Systems or Computer Engineering and/or a total of two (2) years technical/helpdesk experience with related certifications required
Minimum of two (2) years' experience as a Desktop Administrator in LAN and WAN environment preferred
Experience working with Microsoft Windows 2012/2016/2019 Server, Microsoft Windows 11, Active Directory
Knowledge of TCP/IP, Frame Relay and Cisco routers
Excellent interpersonal skills

Nice To Haves

Knowledge of Cisco Phone Systems a plus

Responsibilities

Set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers.
Install and configure software.
Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.
Set up, maintain, and support company enterprise phone system. This includes adding and removal of users from phone system on a timely basis.
Sole issues for users or refer the problem to the appropriate staff in a timely manner.
Place all phone equipment orders.
Verify and audit monthly wireless mobile bill.
Inventory and track all computer hardware and mobile devices within the company.
Answer out-of-hours helpdesk calls as needed.
Resolve 1st and 2nd level helpdesk issues.
Willingness to seek training in areas of need within the department.
Monitor network status to prevent downtime and perform troubleshooting as required.
Diagnose VoIP hardware and software problems at remote locations.
Generate reports from hardware as wells as third party vendors to determine capacity, performance, and bandwidth utilization.
Other duties as assigned by supervisor.