Tele-Triage Registered Nurse - RN

Starting Point Nursing Services•San Antonio, TX

21h•$33 - $35•Remote

About The Position

This Registered Nurse provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage RN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations RN’s. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This RN performs data analysis in multiple systems.

Requirements

Degree/certification from an accredited school of nursing
Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing. Must have a compact state RN license.
Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders
Two year Home Health nursing experience

Responsibilities

Monitor assigned phone lines during service hours to ensure timely response for caller needs
Triage all symptom-based calls and give recommendations according to the approved triage protocol
Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
Complete/conduct assessment and reassessment of persons served as assigned
Develop/update care plans and determine persons served needs and secure physicians orders as needed
Communicate with beneficiaries primarily phone, text, online (web) chat, or email
Ensure compliance with state/local/payer requirements through review of documentation
Provide coaching and education related to the health and well-being of persons served
Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
Document above actions in Nurse’s Notes or Service Delivery Log
Maintain time sheet log for weekly submission for productivity management to assigned supervisor
Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
Notify designated leadership of operational concerns
Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)