TechOps Specialist / IT Support Specialist

Perk•Boston, MA

1d•Onsite

About The Position

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better! As an IT Support Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently.

Requirements

Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently.
Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.

Nice To Haves

Experience supporting hybrid teams or distributed environments.
Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
Past experience working with Apple Business Manager or zero-touch deployment tools.
Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

Responsibilities

IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking.
Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

Benefits

Competitive compensation, including equity in Perk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
Subscription to Wellhub, the gym benefit
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable Perk events, including travel to one of our hubs
📚 Learning and professional development opportunities
iFeel - a mental health support tool with access to therapists year round
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice
"Work from anywhere" allowance of 20 working days per year