Techops Lead

Uniphar Group•Glendale, AZ

37d

About The Position

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma. Supply Chain & Retail Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands. Pharma – On Demand The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties. Click here to find out more: About Us - Who we are | Uniphar Culture at Uniphar Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture. We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture. Sustainability Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

Minimum 5 years’ experience in a similar role, ideally within healthcare or logistics.
Degree in IT, Computer Science, or a related discipline.
Proven track record in delivering complex IT projects on time and within budget.
Strong understanding of business processes and their alignment with technology solutions.
Proficient in Microsoft technologies, including Office365, Dynamics, and Power BI.
Solid knowledge of IT systems, infrastructure, networks, and cybersecurity principles.
Familiarity with GDPR and Data Protection legislation.
Awareness of emerging technologies and industry trends.

Nice To Haves

Demonstrated success in leading and developing high-performing teams a distinct advantage.

Responsibilities

Support delivery of IT strategy in alignment with Group objectives & Medtech business plans
Collaborate with stakeholders across all divisions to ensure technology initiatives support business priorities and growth.
Act as the key liaison between TechOps and Medtech leadership, ensuring alignment and timely execution of key initiatives through clear communication of priorities, dependencies, and delivery timelines.
Identify, plan and prioritize technology initiatives that enhance operational efficiency and business performance.
Translate technical concepts into clear business language, enable effective decision-making.
Monitor industry trends and emerging technologies to inform technology decisions.
Contribute to cross-functional and divisional teams to ensure alignment across projects.
Lead, motivate, and develop the TechOps department to deliver strong performance and engagement.
Mentor and coach team members, supporting career development and succession planning.
Promote a culture of collaboration, inclusion, accountability and continuous improvement.
Encourage cross-functional teamwork and knowledge sharing.
Drive talent retention through recognition, empowerment and growth opportunities.
Oversee end-user support services, ensuring consistent and high-quality delivery.
Establish and track key performance indicators (KPIs) for operational effectiveness.
Communicate project and service delivery status to business leaders, highlighting achievements, risks and dependencies.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Ensure adherence to service level agreements (SLAs) and proactively address any service gaps and root causes.
Plan and manage service delivery schedules to balance reactive and proactive work effectively
Direct the successful delivery of IT projects, ensuring alignment with agreed timelines, budgets and scope.
Partner with other divisions to ensure project outcomes meet shared business requirements
Manage relationships with vendors and outsourced partners to optimize technology operations.
Evaluate vendor performance and ensure accountability for service standards.
Oversee infrastructure and systems implementation to support business needs.
Conduct regular reviews and assessments of systems and processes to identify opportunities for optimization and scalability.
Ensure robust IT security controls and compliance with governance policies.
Manage technology budgets and resources, driving process optimization and cost efficiency.
Implement and oversee incident management processes, ensuring timely response, resolution and continuous improvement.
Analyse incident trends and lead post-incident reviews and collaborate with other divisions to mitigate future risks.
Ensure compliance with information security and data protection regulations.