TechOps IT Specialist I

Clasp • Boston, MA

20h • $60,000 - $75,000 • Hybrid

About The Position

Clasp is looking for a TechOps Specialist to help build a world-class Information Technology and Help Desk experience as we scale rapidly from 50 to 100+ employees and from 30 to 100 enterprise customers.

This is not a traditional “helpdesk” role. You’ll be the frontline operator for IT, identity, and light security work, partnering closely with Information Security, PeopleOps & engineering leadership. You’ll support day-to-day employee needs while also contributing to foundational projects around automation, access control, cloud tooling, and AI enablement.

This role is ideal for someone early in their career who is hands-on, curious, scrappy, and wants to grow into DevOps, infrastructure, or security engineering over time.

You will be the face of TechOps at Clasp.

Requirements

• Strong hands-on experience with macOS in a professional environment
• Comfort using the terminal to troubleshoot, debug, and automate
• Familiarity with git and collaborative software development and version control concepts
• Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
• Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
• Strong communication skills and a service-oriented mindset
• Ability to pick up unfamiliar tools and concepts quickly
• Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization

Nice To Haves

• Experience with Kandji / Iru, Jamf, or other MDM platforms
• Exposure to SSO, SCIM, OAuth, and identity lifecycle management
• Basic scripting experience (Python, Bash, PowerShell)
• Familiarity with Google Cloud or desire to pursue a Google Cloud certification
• Interest in DevOps, infrastructure engineering, or security engineering
• Experience supporting hybrid or distributed teams

Responsibilities

• Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
• Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
• Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees
• Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
• Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
• Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
• Coordinate repairs, warranties, and support cases with vendors
• Identify opportunities to automate or standardize device and endpoint workflows as the company scales.
• Assist with SCIM-based onboarding and offboarding across SaaS tools
• Provision and deprovision user access across SSO and non-SSO systems
• Participate in access reviews, audit prep, and remediation with the InfoSec team
• Maintain documentation for identity workflows, provisioning standards, and exceptions
• Partner with Information Security to reduce manual access management and improve audit readiness over time.
• Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
• Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth.
• Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
• Own inventory for accessories and shared equipment
• Troubleshoot networking and AV issues to keep meetings frictionless
• Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including:
• Vendor access reviews
• SaaS security configuration
• Asset and access audits
• Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
• Assist with Terraform-based infrastructure and access tooling over time
• Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
• Create and maintain internal documentation and knowledge base articles
• Identify repetitive problems and help automate or systematize solutions
• Proactively surface risks, gaps, and improvement opportunities

Benefits

• Competitive cash and equity compensation
• Health benefits (health, dental, & vision), 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees