Technology Vendor Manager

Mizuho•New York, NY

6d•Hybrid

About The Position

Join Mizuho as a Technology Vendor Manager! The Technology Vendor Manager plays a critical role in strengthening the governance, performance, and operational effectiveness of Technology’s third‑party vendor ecosystem. You will oversee key vendor relationships across the Technology division, ensuring engagements deliver on service quality, resiliency, financial stewardship, and delivery outcomes. This role partners closely with Procurement, Third Party Risk Management (TPRM), Legal, Information Security, and other control functions and support teams on sourcing, risk assessments, contract execution, issue remediation, and ongoing vendor governance. By driving collaboration, consistency, and value realization, the Technology Vendor Manager helps advance Technology’s strategic objectives and support a risk-aware, cost-conscious, and high-performing vendor landscape. The position sits within the Office of the CIO, aligned to the Technology Business Management (TBM) governance function, anchoring the role within Technology’s central governance and operating framework.

Requirements

Bachelor’s degree in Information Technology, Business, Risk Management, or related field.
8-12+ years of experience in IT vendor management, TPRM, or IT governance.
Experience managing Technology vendors in complex, regulated environments.
Proven ability to partner with Procurement, Legal, Risk, and Compliance teams.
Executive communication, presentation, and stakeholder management skills.
Experience defining and managing SLAs, KPIs, scorecards, and QBRs.
Strong understanding of Technology delivery models (SaaS, IT consulting).
Ability to operate effectively in a federated, matrixed organization.

Nice To Haves

Experience in financial services, including familiarity with U.S. regulatory standards (e.g., OCC, FRB).
Familiarity with third-party risk, control, and governance frameworks, control requirements, and compliance expectations.
Experience with cost governance and financial management of IT spend.
Hands-on experience with IT financial management and governance tools (e.g., Archer, ServiceNow).
Certifications such as ITIL, CISM, CRISC, or supplier management.

Responsibilities

Vendor Lifecycle & Performance Management Oversee the full vendor lifecycle across Technology, including intake, onboarding, delivery, renewal preparation, and exit execution.
Maintain a Technology-facing vendor inventory aligned to enterprise TPRM classifications, criticality, and ownership.
Ensure Technology teams follow required intake, sourcing, contracting, and risk processes led by Procurement, Legal, and TPRM.
Lead Technology-owned service reviews and QBRs for strategic vendors, developing scorecards that track SLAs, KPIs, resiliency, delivery performance, and incidents.
Monitor contract-linked performance obligations, service credits, improvement plans, and overall delivery health.
Surface material performance issues and coordinate remediation activities with Technology teams to ensure operational readiness, stability, resiliency, and effective incident response.
Vendor Resource & Consultant Management Define and maintain governance standards for the use of vendor resources, including consultants and professional services across Technology.
Maintain reporting on consultant populations, including headcount, placement, SOW alignment, access status, and end-of-engagement dates.
Ensure Technology teams follow required onboarding, provisioning, extension, and offboarding processes, identifying and escalating non-compliance as needed.
Coordinate Technology inputs for sourcing, extensions, contracting, and performance history.
Financial Stewardship & Demand Governance Partner with IT Finance and IT Business Managers to track vendor spending, forecast accuracy, consumption trends, and unit economics.
Provide performance and usage insights to support renewals and sourcing led by Procurement.
Drive cost-optimization initiatives, including right-sizing, tool rationalization, and demand management.
Support development of TCO and value‑realization summaries for major vendor engagements.
Risk, Compliance & Cross-Functional Coordination Facilitate the collection and organization of Technology-owned artifacts required for TPRM, IT GRC, Information Security, Compliance, Audit, and regulatory reviews.
Maintain centralized vendor documentation repositories, including service details, operational materials, service contacts, and support requirements.
Surface material vendor risks, control gaps, or emerging trends to Technology leadership.
Serve as Technology’s operational liaison to Procurement, Legal, TPRM, Compliance, Information Security, and IT Finance, ensuring timely inputs and alignment to required governance processes.
Governance, Standards & Operational Maturity Develop and maintain governance playbooks, workflows, and operating routines aligned to enterprise third‑party risk and procurement policies.
Contribute to enhancements in dashboards, reporting, tooling, templates, and documentation standards to drive consistency across Technology.
Identify operational gaps and recommend improvements that strengthen compliance, maturity, and scalability of Technology’s vendor management practices.
Support continuous improvement of the Technology vendor management and TBM-aligned operating model.