Technology Vendor Manager - Infrastructure

American Express•Phoenix, AZ

4h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Looking to join a team in Technology that is dynamic, fast-paced and forward-looking? American Express is continuing to grow its Technology Vendor Management (TVM) team and capabilities to ensure our most critical third-party relationships deliver optimal value, resilience, and risk management at enterprise-scale. This Phoenix-based role will be responsible for the ongoing governance and oversight of strategic third parties covering a full spectrum of infrastructure. We are looking for a candidate with a strong background in negotiations, vendor management or third-party risk management (specifically focused on technology) to develop effective strategies to engage with external infrastructure vendors with the objective of achieving optimal performance and value. The role operates as a key relationship lead with decision authority, partnering closely with Engineering, Global Supply Management (Procurement), General Counsel’s Office (Legal), and Technology Delivery teams. The successful candidate will develop negotiation strategies and partner with internal business stakeholders to execute complex contract negotiations. They will also collaborate with business units to build demand forecasts, manage vendor performance, and drive cost optimization while maintaining strong vendor relationships.

Requirements

5-8 years of experience managing enterprise-scale network infrastructure vendor engagements, including RFPs, contract negotiations, and ongoing vendor governance.
Demonstrated experience negotiating complex network, server, storage, and/or telecommunication agreements with major infrastructure, hardware, and telecom vendors.
Proven ability to structure and manage contracts, renewals, and compliance obligations.
Strong track record of building trusted relationships and influencing senior leaders.
Understanding of the Wide Area Network, Dedicated Internet Access, dark fiber, voice, routers, switches, data center infrastructure, and the associated vendor landscape.
Ability to work effectively in a hybrid environment (3 days per week in office).
Strong interpersonal skills.

Nice To Haves

Program or portfolio management experience supporting large-scale technology initiatives.
Experience operating in highly regulated, availability-critical environments.
Strong stakeholder leadership and influence skills, including the ability to challenge the status quo while maintaining productive partnerships.

Responsibilities

Own end-to-end vendor strategy for Infrastructure partners, including commercial positioning, performance governance, cost optimization, and value realization aligned to Technology and enterprise objectives.
Lead complex sourcing events and contract negotiations, including network Request for Proposals, Statements of Work, and Master Service Agreements, translating technical and business requirements into optimized contractual structures, pricing models, and performance terms.
Serve as the primary relationship owner for strategic infrastructure vendors, leading Quarterly Business Reviews (QBRs), enforcing governance standards, and holding partners accountable to delivery, quality, and financial commitments.
Provide your expertise and engage with external research companies to understand trends in the industry and create a point of view on competitive pricing, delivery locations, and emerging opportunities/risks.
Interpret contractual language to support stakeholder requests and issue/dispute resolution.
Develop a framework to assess capability/strengths of existing and potential vendor partners to support sourcing decisions.
Deliver executive-ready updates, insights, and recommendations to senior Technology and enterprise leadership.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities