Technology Vendor Manager - Cloud

American Express•Phoenix, AZ

2d•$110,000 - $190,000•Hybrid

About The Position

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. How will you make an impact in this role? Looking to join a team in technology that is dynamic, fast paced and forward looking? Establish a new foundation on the Business & Vendor Management team in the Technology organization as a Vendor Manager supporting Cloud & IT Services. You will perform a key role for our Vendor Management team by working closely with industry-leading Cloud & Professional Service providers to drive governance, key insights and overall relationship management. You will identify, define, and report on the contractual elements of our agreements as well as supporting all procurement activities related to contract negotiations. You will gain good visibility in this role as you partner with internal stakeholders to build on their long-term objectives such as forecasted usage, spend optimization, and planned migrations. With the rapid growth of cloud computing, this is a newly established role, reporting to the Director of Vendor Management – IT Labor & Cloud and can be based in Phoenix, AZ or New York. This team is part of a larger Business & Vendor Management organization that is responsible for the ongoing governance and oversight of its strategic third-party relationships. We are looking for a candidate with a strong background in in cloud computing as well as analytical and problem-solving skills. This role will be an individual contributor and the primary liaison between our vendor partners and product delivery teams.

Requirements

Bachelor’s degree and 5-7 years' experience with Cloud Services.
Proven track record of delivery across Cloud / Iaas related projects.
Experience within contract management in the sourcing/procurement field either as a customer or supplier.
Proven experience building strong relationships and connecting with senior leaders.
Ability to be assertive and challenge the status quo, while still maintaining strong and effective partnerships

Nice To Haves

Program management experience to build strategic roadmaps, executive-level reporting.
Ability to thrive in a hybrid office (3x a week) work setting.
People leadership and strong interpersonal skills

Responsibilities

Gain in-depth product knowledge of the company’s existing cloud services to provide key insights for senior leadership on usage trends, forecasts and product changes to support contract discussions and negotiations.
Drive regular meeting cadence for usage demand forecasting with key stakeholders.
Support ongoing relationship management of key providers in the program, including taking on responsibility for the company’s risk oversight requirements.
Lead Quarterly Business reviews with our large providers and support ongoing relationship updates and executive briefing presentations to senior leaders.
Provide your expertise and engage with external research companies to understand trends in the industry and create a point of view on competitive pricing and emerging opportunities/risks.
Interpret contractual language to support stakeholder requests and issue/dispute resolution.
Responsible for providing initial drafts of contractual terms & conditions, in accordance with AXP’s global supplier management standards.
Develop a framework to assess capability/strengths of existing and potential vendor partners to support sourcing decisions.
Contract management and vendor selection to design and execute strategic partnership deals and co-investment opportunities in support of American Express business unit goals.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities