Technology Trainer

Chartwell Law•Philadelphia, PA

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About The Position

The Technology Trainer supports attorneys and staff by delivering one on one coaching, leading structured training sessions, and maintaining firmwide templates, forms, and learning materials. This role identifies training needs, assists with onboarding, tests new software, and helps ensure the firm stays current with evolving legal technology tools and best practices.

Requirements

Bachelor's degree in education, business administration, or a related field
2+ years of experience in a training or coaching role
Excellent communication skills, both written and verbal
Strong organizational skills and attention to detail
Ability to work independently and in a team environment
Maintain confidentiality and adhere to ethical standards
Proficient in Microsoft Office Suite, SharePoint, and other technology platforms
Ability to quickly learn new software and processes
Adept at troubleshooting and problem-solving

Nice To Haves

Knowledge of Aderant, NetDocuments, or other document management system is a plus
Experience in a law firm or legal setting is preferred, but not required

Responsibilities

Provide one-on-one training, coaching, and support to attorney and staff in response to help-desk requests
Post training sessions to SharePoint Calendar
Manage and maintain document templates and forms; provide training on templates and forms as needed
Deliver technology training courses according to session outline/teaching guide
Participate in planning for new course development in conjunction with the Technology Learning and Development Manager
Identify trends and training needs based on help sessions and reoccurring help requests
Assist with testing new software and processes
Review training materials
Review and respond as appropriate to requests within the training inbox
Assist with creating and maintaining recorded training
Assist with onboarding and orientation of new attorneys and staff
Stay current on the latest developments in legal services technology