Technology Technician II

Bertie County School District•Windsor, NC

4d•Onsite

About The Position

An individual in this class supports and maintains both administrative and instructional computers, software, and networks. This work includes repair of all technology-related equipment. Employee provides remote assistance to users at all locations, as well as on-site assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and stand-alone environments. This individual is also charged with management of the technology work order system, and collaborating with members of the technology department to ensure all work requests are addressed in a timely manner.

Requirements

Graduation from a two-year college or technical school with a degree in a related field and eighteen months experience; or
An equivalent combination of education and experience.
Experience in computer and peripheral troubleshooting.
Strong knowledge of computers and related technologies.
General knowledge of components of local area networks.
Understanding of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers and peripherals.
Ability to communicate effectively with all levels of technology users.
Ability to establish and maintain effective working relationships.

Responsibilities

Collaborates with the Wide Area Network Engineer to develop and test workstation images.
Assists end-users with the installation of hardware, software, and related peripherals.
Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
Manages the department helpdesk and work order system, and collaborates with other staff members to ensure work requests are resolved quickly and appropriately.
Installs upgrades to hardware and software.
Provides training to staff as needed.
Makes recommendations to the Coordinator of Technology Services regarding upgrades and replacement of technology-related equipment.
Reads and interprets schematics, wiring diagrams, and manuals.
Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.
Maintains accurate and current inventory and documentation.
Ensures the safety of users and equipment, including compliance with fire codes.
Seeks opportunities to improve processes, procedures, and user experiences.
Seeks opportunities for professional growth.
Performs other duties and responsibilities as assigned by supervisor