Technology Specialists II

Topgolf • Dallas, TX

5d

About The Position

The purpose of the Technology Specialist II is to be responsible for providing technical service work on moderately complex Incident tech support tickets and phone calls. The Technology Specialist II possesses a strong understanding of the Topgolf functional systems and escalates more complex Incidents. Job Responsibilities Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members. This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue. - 65% Document solutions to common escalated technical support requests - 15% Train Tech Specialist I Associates on common escalated technical support requests - 10% Research and develop actions to prevent reoccurring technical support requests - 10%

Requirements

• 1-2 years of Linux system administration and SSH utilization
• 1-2 years of practical experience with Bash/Shell scripting
• 1-2 years of SQL experience working within multi-database systems and creating queries
• 1-2 years of hands-on experience interpreting HAProxy servcies
• 1-2 years of hands-on experience managing containerized workloads using Kubernetes and Docker
• High School Diploma (Req), General Studies (Pref), or equivalent experience
• 3+ Years (Req), Technical Support or equivalent support environment (Pref)
• 3+ Previous experience working in the IT Field (Pref)
• Ability to work a range of different work schedules(on-call rotation bi-weekly)
• Expert knowledge of Microsoft Windows, Mac, and iOS Operating Systems
• Proficient knowledge of Microsoft Office 365
• Expert knowledge of computer hardware repair
• Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Working knowledge of computer networking (TCP/IP)

Nice To Haves

• General Studies (Pref)
• Technical Support or equivalent support environment (Pref)
• Previous experience working in the IT Field (Pref)

Responsibilities

• Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members. This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue.
• Document solutions to common escalated technical support requests
• Train Tech Specialist I Associates on common escalated technical support requests
• Research and develop actions to prevent reoccurring technical support requests

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
• View playmaker benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED