Technology Support Technician

UNC-Chapel Hill • Chapel Hill, NC

6h

About The Position

This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Requirements

• Demonstrated troubleshooting skills and be able to solve simple technical problems with ease.
• Excellent communication skills, both written and oral.
• Strong customer service skills and work well in a team environment.
• Demonstrated experience with both Windows and Macintosh environments.

Nice To Haves

• Basic troubleshooting for smartphones/tablets
• Extensive Virus/Malware removal experience

Responsibilities

• Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks.
• Diagnosing and resolving customer problems either over the phone, via remote support tools, or in person.
• Complex troubleshooting will be performed in collaboration with internal and external technical support groups.
• Documenting work completed and contributing to technical projects.
• Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees