Technology Support Technician

Pine Tree ISD•Longview, TX

About The Position

Respond to requests for help involving software, computer hardware and peripherals. Perform installation and maintenance on computer equipment and software applications throughout the district. Support technology use by providing training on hardware and software as required.

Requirements

High school diploma or GED
Broad Knowledge of computer hardware and software applications.
Knowledge of various operating systems.
Knowledge of software used in education industry, word processing, spreadsheet, database, etc.
Knowledge of computer workstation setup and installation.
Ability to detect and resolve technical or technology related problems.
Ability to provide one or one, or group training to support technology users.
Excellent organizational, communications, and interpersonal skills.
One year work experience installing, maintaining, repairing and supporting computer hardware, software and peripherals

Nice To Haves

Associate or higher degree or equivalent work experience in related field.

Responsibilities

Process and prioritize technology related work orders.
Evaluate costs and make recommendations on technology related repairs.
Arrange for contract repairs for work that cannot be performed by district staff.
Work cooperatively with end-users to detect and resolve hardware / software issues.
Communicate with software and hardware vendors to resolve end-user problems.
Communicate with Network Administrator to detect and resolve end-user problems with internally developed applications and database management.
Install and upgrade computers and peripherals throughout the district.
Relocate computer hardware, peripherals, and equipment as needed.
Install and configure software as needed.
Assist with the installation, maintenance, troubleshooting, and repair of network equipment.
Diagnose and repair equipment, including computers and peripherals.
Perform preventive maintenance on equipment, including computers and peripherals.
Maintain accurate updated records of work performed, materials used and time required to perform repairs and maintenance.
Operate tools and equipment according to prescribed safety procedures.
Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.
Respond to after-hours emergencies as needed.
Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
Other duties as assigned.