Technology Support Specialist

Da Vinci Science Center • Allentown, PA

1d

About The Position

The Technology Support Specialist will be assigned projects on an ad-hoc basis in support of the museum’s technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience).
• Proven knowledge in IT system administration, with some managerial/supervisory experience.
• Strong knowledge of IT infrastructure, hardware, and software systems.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Proficiency in IT security protocols and best practices.
• Exceptional problem-solving, troubleshooting, and communication skills.

Nice To Haves

• IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred.
• Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus.
• Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology.
• Bi-lingual candidates are strongly encouraged to apply.

Responsibilities

• Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely).
• Set up, operate, and maintain AV equipment for programs, meetings, and public events (e.g., microphones, projectors, video conferencing).
• Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media.
• Assist with the installation and configuration of new hardware, software, and peripheral devices.
• Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc.
• Monitor IT inventory and perform basic maintenance or repairs.
• Maintain accurate records of support requests, system configurations, and equipment inventory.
• Ensure compliance with data privacy and cybersecurity policies.
• Provide training or basic instruction to staff on technology use as needed.
• Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management.
• System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups.
• Troubleshooting: Lead troubleshooting efforts for complex IT issues, coordinate with relevant teams, and ensure timely resolution.
• Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level