Technology Support Specialist (Hybrid)

AAA Brand • Lake Mary, FL

12d • $33 - $40 • Hybrid

About The Position

The Technology Support Specialist provides advanced technical support for complex IT systems, ensuring seamless operations and optimal performance. This role requires a blend of help desk support and in-depth technical expertise to address and resolve sophisticated IT issues.

Requirements

• Strong knowledge of IT infrastructure, including servers, networks, and security systems.
• Proficiency in troubleshooting and resolving complex technical issues.
• Experience with system administration and network management.
• Familiarity with various operating systems (Windows, macOS, Linux) and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Attention to detail and a commitment to maintaining high standards of work.
• Knowledge of cybersecurity best practices and protocols.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, experience, and certifications.
• Three (3) to five (5) years of experience in an IT support or analyst role, preferably in a professional services environment.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator)

Responsibilities

• Provides advanced technical support to end-users, resolving complex hardware, software, and network issues.
• Manages and maintains end-user IT infrastructure, including Windows and Mac workstations, tablet computers, and smartphones.
• Monitors system performance and troubleshoots issues to ensure high availability and reliability.
• Implements and manages software updates, patches, and desktop configuration changes.
• Collaborates with other departments to understand and address their IT needs.
• Develops and maintains documentation for IT processes, procedures, and system configurations.
• Conducts regular system audits and generates reports on system performance and security.
• Assists in the planning and execution of IT projects, including system upgrades and migrations.
• Provides training and support to staff on new technologies and systems.
• Ensures compliance with organizational policies and industry regulations.
• Performs additional duties as assigned.

Benefits

• This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.
• AAA, Inc. supports a flexible work environment for our associates.
• We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model of three days in-office and two days at home (or wherever you work best) each week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees