Technology Support Specialist

Campus•Atlanta, GA

4d•$47,000 - $56,000•Hybrid

About The Position

The Technology Support Team at Campus plays a critical dual role providing responsive support to both our students and faculty, as well as to our internal corporate staff. We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment. You will be the go-to person for troubleshooting devices such as laptops, internet hotspots, and web applications, while also managing Mobile Device Management (MDM) accounts. Additionally, you will play a hands-on role in our hardware lifecycle by refurbishing physical device returns so they are ready to be redeployed to students. You understand that technical issues can be frustrating, and you approach every challenge with patience, empathy, and persistence. If there’s a problem, you don’t rest until it’s solved.

Requirements

You are a Technical Translator: You have at least 2 years of customer-facing technical support experience. You can translate complex jargon into simple, actionable instructions for non-technical users.
You are a Power User: You have hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting.
You are a Connectivity Expert: You understand home Wi-Fi and ISP troubleshooting, including power-cycling and signal strength diagnostics for cellular hotspots.
You are Process-Oriented: You have worked with Zendesk or similar ticketing systems and value ticket hygiene, accuracy, and punctuality.
You are Empathetic & Patient: You possess high empathy and de-escalation skills, remaining supportive even when students or faculty are frustrated.
You are Adaptable: You thrive in a startup environment characterized by ambiguity and rapid change.
You are Reliable: You are willing to work a flexible schedule, including occasional evenings and weekends, to support our live online classes.

Nice To Haves

MDM Experience: Familiarity with Google Admin Console, Intune, or Jamf.
Virtual Classroom Tools: Admin-level knowledge of Zoom or Google Meet permissions.
Educational Context: Experience in a Higher Education or K-12 IT environment.

Responsibilities

Provide Mission-Critical Support: Respond quickly and accurately to student and faculty technical support needs across multiple channels to ensure learning never stops.
Empower Students: Help students troubleshoot hardware (laptops, hotspots) and software (web applications, browser permissions), while simultaneously increasing their digital literacy skills.
Manage Digital Identities: Support device management and account provisioning for students across multiple platforms.
Oversee Tech Lifecycles: Order and manage replacement devices for students. Manage the "bench" by repairing and refurbishing returned equipment for future use.
Collaborate Cross-Functionally: Partner with Admissions, Student Success, and Onboarding teams to improve the end-to-end student experience.
Build the Playbook: Identify patterns and trends in support tickets to create proactive solutions and documentation that prevent future issues.

Benefits

A compensation package that includes a base salary ($47,000 - $56,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life